Managing the Problem Employee

Price - $135   •   Length - 2h

You aspire to lead a high-performing team. Yet you have a direct report who presents a challenge. Learn how to show up as an effective leader when faced with a problem employee.

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Identifying the Problem

Understand the different types of behavior that can qualify a team member as a “problem employee”

Skills and Strategies

Learn concrete steps and strategies for effectively managing a team member with problematic behavior

Ethical Leadership

Reflect on your role in coaching an employee through problem behavior effectively and with integrity

Course Curriculum

  • 1

    Lesson 1: Do You Have a Problem Employee?

    • Introduction

    • Susan and Jeff

    • Pyramid of Problems

    • Common Types of Problem Behaviors

    • Post-Lesson Reflections

  • 2

    Lesson 2: Defining the Problem

    • Erin and Ben

    • Effectively Defining Problem Behavior in Three Steps

    • Conclusion

    • Post-Lesson Reflections

  • 3

    Lesson 3: Developing a Bias for Action

    • Overcoming Forces That Hold Leaders Back

    • Post-Lesson Reflections

  • 4

    Lesson 4: Making a Plan

    • Introduction

    • Setting Up For Good Decision-Making

    • Deciding On The Right Corrective Action

    • Post-Lesson Reflections

  • 5

    Lesson 5: 6 Strategies for Effective Corrective Coaching

    • Introduction

    • Strategies 1 Through 3: Getting Off to a Good Start

    • Strategies 4 and 5: Handling the Employee’s Responses

    • Strategy 6: Setting Clear Expectations for Improvement

    • Post-Lesson Reflections

  • 6

    Lesson 6: Managing a Termination Well

    • Introduction

    • Mila

    • The Elements of a Good Termination

    • Conclusion

    • Post-Lesson Reflections

FAQ

  • Is Upquest better suited for individuals or companies?

    Both! We’ve designed Upquest to benefit individual learners and entire teams.

  • Can I go at my own pace?

    Absolutely. All classes – long and short – are available on-demand, ready whenever you are.

  • How long will I have access to the courses?

    Each course remains active and available to you for 6 months after purchase.

  • How much time should I set aside to complete these courses?

    We’ve designed a variety of courses so that you can choose those that best fit your needs and schedule. Case studies can take 2 or more hours; our QuickTakes require as little as 5 minutes.

  • I’m evaluating this for my team. Whom may I speak with to learn more?

    See “Learn More” below, and we’ll get in touch promptly.

  • When does the 30-day money back guarantee start?

    The 30-day money back guarantee starts from the initial purchase date. If you're not completely satisfied with any of the courses, we'll give you a full refund.

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