Managing the Problem Employee

Price - $135 • Length - 2h

You aspire to lead a high-performing team. Yet you have a direct report who presents a challenge. Learn how to show up as an effective leader when faced with a problem employee.

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Identifying the Problem

Understand the different types of behavior that can qualify a team member as a “problem employee”

Skills and Strategies

Learn concrete steps and strategies for effectively managing a team member with problematic behavior

Ethical Leadership

Reflect on your role in coaching an employee through problem behavior effectively and with integrity

Course Curriculum

1

Lesson 1: Do You Have a Problem Employee?
- Introduction
- Susan and Jeff
- Pyramid of Problems
- Common Types of Problem Behaviors
- Post-Lesson Reflections
2

Lesson 2: Defining the Problem
- Erin and Ben
- Effectively Defining Problem Behavior in Three Steps
- Conclusion
- Post-Lesson Reflections
3

Lesson 3: Developing a Bias for Action
- Overcoming Forces That Hold Leaders Back
- Post-Lesson Reflections
4

Lesson 4: Making a Plan
- Introduction
- Setting Up For Good Decision-Making
- Deciding On The Right Corrective Action
- Post-Lesson Reflections
5

Lesson 5: 6 Strategies for Effective Corrective Coaching
- Introduction
- Strategies 1 Through 3: Getting Off to a Good Start
- Strategies 4 and 5: Handling the Employee’s Responses
- Strategy 6: Setting Clear Expectations for Improvement
- Post-Lesson Reflections
6

Lesson 6: Managing a Termination Well
- Introduction
- Mila
- The Elements of a Good Termination
- Conclusion
- Post-Lesson Reflections

FAQ

Is Upquest better suited for individuals or companies?
Both! We’ve designed Upquest to benefit individual learners and entire teams.
Can I go at my own pace?
Absolutely. All classes – long and short – are available on-demand, ready whenever you are.
How long will I have access to the courses?
Each course remains active and available to you for 6 months after purchase.
How much time should I set aside to complete these courses?
We’ve designed a variety of courses so that you can choose those that best fit your needs and schedule. Case studies can take 2 or more hours; our QuickTakes require as little as 5 minutes.
I’m evaluating this for my team. Whom may I speak with to learn more?
See “Learn More” below, and we’ll get in touch promptly.
When does the 30-day money back guarantee start?
The 30-day money back guarantee starts from the initial purchase date. If you're not completely satisfied with any of the courses, we'll give you a full refund.